Privacy Policy

Introduction

BrandRap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our text messaging programs.

By using our services or providing your phone number for text messaging, you consent to the practices described in this Privacy Policy.

Text Messaging Privacy & A2P Compliance

Consent to Receive Text Messages

By providing your mobile phone number and checking the consent boxes on our forms, you expressly consent to receive text messages from BrandRap at the number provided. This includes:

• Marketing Messages: Promotional content, offers, updates about our services, and other marketing communications
• Transactional Messages: Order confirmations, appointment reminders, account updates, and other service-related communications

Message Frequency & Charges

Message frequency may vary depending on your interactions with us and the services you use. Standard message and data rates may apply as determined by your mobile carrier. You are responsible for all charges associated with text messages, including those from your mobile carrier.

Opt-Out Instructions

You may opt out of receiving text messages at any time by:

• Replying STOP to any text message
• Texting STOP to our short code or phone number
• Contacting us directly at ops@brandrap.co

After opting out, you will receive a confirmation message, and no further messages will be sent to your mobile number unless you re-subscribe or we need to send transactional messages related to services you've already purchased.

Help & Support

For help with text messages, reply HELP to any message or contact us at ops@brandrap.co. Our support team is available during business hours to assist you.

Carrier Compatibility

Our text messaging service is compatible with major U.S. carriers. Message delivery may vary based on carrier and location. We are not responsible for delayed or undelivered messages due to carrier issues or network problems.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, industry, website)
• Communication preferences and consent records
• Information you provide in forms, surveys, or communications with us

Automatically Collected Information

When you visit our website or interact with our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage information (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Location information (general geographic location based on IP address)

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our marketing and development services
• Sending text messages and other communications you've consented to receive
• Responding to your inquiries and providing customer support
• Personalizing your experience with our services
• Analyzing usage patterns to improve our website and services
• Complying with legal obligations and protecting our rights
• Marketing our services (only with your consent for text messages)

How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our business and provide services
• Text Messaging Partners: With SMS service providers to deliver text messages you've consented to receive
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or sale of business assets
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Text message consent records are maintained in accordance with applicable telecommunications regulations.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent (including text message consent)

To exercise these rights, please contact us at ops@brandrap.co.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Legal Compliance

This Privacy Policy is designed to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and Telephone Consumer Protection Act (TCPA). We are committed to maintaining compliance with all applicable privacy and telecommunications regulations.